United Broadcast is proud to have one of the largest service center’s in the Middle East & Africa, dedicated specifically to the Broadcast and Professional Video industry.
We have a dedicated service center team providing service and support for various systems and products that we sell. Our Service Support staff, have technical expertise in a broad spectrum of product lines, and subsequently tend to clients questions, concerns and equipment needs. They respond to on-site warranty/non-warranty service requirements and can provide on-going system preventative maintenance support, as well as bench services.
The UBMS service center is also an Authorized Sony Service Center. Our team includes Sony Certified Professionals who share your excitement about technology and are committed to helping you get the most from Sony’s state of the art technologies.
Our dedication to our customers needs is the driving force behind our success. At UBMS, we listen to our customers and understand their requirements, furthermore we provide a reliable after sales service which ultimately provides peace of mind to our valued customer. A trustworthy and professional Service Center differentiates UBMS from many players in the industry and perhaps is a reason why our customers keep coming back to us.
Service Center Terms & Conditions
Our primary goal is to get your item repaired properly and return it to you as quickly as possible. The following information outlines our basic repair T&C:
- You can be assured through our guarantee policy, that your factory-authorized equipment repair will be completed with the care and ability you would only expect from factory trained technicians.
- We provide estimates for all out-of-warranty repairs. Customers are contacted with the estimate and work will begin upon approval.
- Service & maintenance cannot be provided to products & accessories which are beyond the scope of service.
- Its Mandatory to bring the job card copy when collecting the item from the Service center.
- We can perform standard equipment servicing, which includes Inspection, Alignment, Cleaning, and Lubrication of all major and minor assemblies to complete major overhauls.
- Customers request for delivery, special or export packing are undertaken by UBMS, subject to the customers agreement to pay additional charges to UBMS.
- UBMS’ responsibility for the “serviced product” stops and the risk passes on to the customer during the phase of delivery back to the customer, his agent, carrier, transport company, mail or courier.
- The equipment must be collected within (30) days from the date of intimation of repair . A nominal fee will be charged for storage if the unit is not collected within this (30) days and after 3 months unit will be disposed off without prior notice to client.
- Kindly be informed that UBMS is not responsible for any potential loss of data during the repair/service procedure. We strongly advise that you back up your data to avoid any permanent loss of such information.
Warranty Repairs Policy:
- We will need to validate purchase dates for warranty repairs. If you purchased the item directly from UBMS, this information is already on file in the computer system.
- Warranty repair is void if the equipment is operated beyond the specified limited stated in the user / operation manual.
- If after investigation UBMS determines that the reported problem was not covered by the warranty, we reserve the right to charge the purchaser for the cost of investigating the problem as its then prevailing time and materials rate.
- The specific warranty on the replacement part only shall be in effect for a period of thirty (30) days following its shipment, except where indicated above.
- Warranty does not cover accidental / deliberate damage to this equipment.